| Particulars | Details |
|---|---|
| Title | GRIEVANCE REDRESSAL POLICY |
| Classification | Public |
| Approved Date | 15.11.2025 |
| Last Review Date | 15.11.2025 |
| Approved By | Board of Directors |
| Custodian | Operations |
| 1. Objective & Scope |
| 2. Definition of Complaint |
| 3. Modes of Raising Complaint |
| 4. Complaint Treatment |
| 5. Grievance Redressal Mechanism |
| 6. Resolution Turnaround Time |
| 7. Supervision & Reporting |
As a service organization, Siddhi Vinayak Fincap Limited focuses on customer satisfaction and service excellence.
A complaint is an expression of dissatisfaction relating to services, products, employee conduct, or data confidentiality.
Note: Requests for information or modifications are not treated as complaints.
| Mode | Details |
|---|---|
| Voice Support | +91 8306336523 (10 AM – 6 PM) |
| info@svfincap.com | |
| Postal / In-Person | Siddhi Vinayak Enclaves 3rd Floor Swami Nagar Sobhagpura 100ft Road Bhuwana Udaipur 313001 |
| Level | Contact Point | Details |
|---|---|---|
| Level 1 | Customer Relationship Manager | Initial complaint handling at branch level |
| Level 2 | Customer Help Desk |
Phone: +91 8306336523 Email: info@svfincap.com |
| Level 3 | Grievance Redressal Officer |
Name: Mr. Gunjan Jain Contact: +91 8306336523 Address: Siddhi Vinayak Enclaves 3rd Floor Swami Nagar Sobhagpura 100ft Road Bhuwana Udaipur 313001 |
If the complaint is not resolved within 30 days, customers may approach the :contentReference[oaicite:0]{index=0}.
All complaints shall be resolved within 30 days from the date of receipt.
The new generation fintech provides you the financial services from the comfort of your home. We understand your need and provide you the best possible financial solution.We believe in customer first approach and quality service.
Siddhi Vinayak Enclaves 3rd Floor Swami Nagar Sobhagpura 100ft Road Bhuwana Udaipur 313001
+91 8306336523
info@svfincap.com